Windows 10 Version 1809 – Remote Desktop Black Screen
Seems we aren't the only ones experiencing a black screen in a remote desktop session…
One of our machines threw this error when we tried to install the latest Intel display driver from their website. This happens when your computer manufacturer changes a setting in the bundled driver indicating that drivers only obtained from the laptop manufacturer should be installed.
To work around this you’ll have to manually install the driver.
To start you’ll need to download the zipped version of the driver instead of the .exe from Intel’s site.
Once you have the zipped version, extract/unzip it to a directory.
Make sure you have file extensions enabled under view, if not do this
Launch the Device Manager and expand the Display Adapter section, right-click your display adapter and then Properties.
Click on the Driver tab in the window that pops up, then click Update Driver.
Click on Browse my computer for driver software in the window that pops up.
Click on Have Disk from the window that pops up next
Click on browse in the next window
Navigate to the folder you unzipped the driver to, go into the Graphics folder and select the igdlh64.inf file
Hit OK, and you’ll be back to the main driver list window showing you your graphics card model, hit Next
The driver should start to install now:
You should finally see this:
That’s it, you’re done.
You will only need to do this the one time, you can install drivers from Intel’s website normally now.